Onsite Warranty & Service Policy

All Eagles Entry Systems units deployed by Rapidity Solutions, Inc. include a comprehensive One (1) Year Parts and Labor Warranty covering factory-supplied hardware components. If any scanner, controller module, power supply, or relay interface fails due to manufacturing defects or normal operation, replacement parts are provided expeditiously.

• Parts Replacement: Rapid advance replacement for defective system modules.
• Labor Coverage: Remote diagnostics, reconfiguration, and technician support included.
• Travel Exclusions: Onsite physical visits that require travel beyond the standard service radius are billed separately if required.

Every deployment includes One (1) Year of Remote Support. Our support technicians can securely diagnose connection status, review scanner and reader logs, and verify database synchronization in real-time.

1. Initial Remote Triage: To minimize downtime, our team first performs remote diagnostics over the network to isolate the issue.
2. Dispatch Authorization: When hands-on hardware repair or wiring servicing is required, our emergency dispatch coordinates with your facility manager.
3. Network Readiness: Facilities must maintain a steady broadband connection to the entry kiosk for automated remote monitoring and health checks.